A SMALL SAMPLE OF TOPICS COVERED DURING YOUR ON-SITE KEEPS PROCESS TRAINING

Topic 1: How To Install Advanced Effective Labor Rate Control/Management Systems

• Learn how and why to use the most advanced effective labor rate improvement techniques available today.
• Learn to avoid the five common mistakes when installing ELR Improvement programs.
• Understand the details of "Grid Pricing" and tap the hidden powers of ELR Improvement.
• Gain an in-depth knowledge of flat rate hour Frequency Utilization, the newest technique for effective labor rate improvement.
• This section will give you knowledge that will put you ahead of 90% of the Service Managers in the country - no matter how successful you are. This information alone will pay for your TOTAL KEEPS Program - and it comes with a 110% Guaranteed Return On Your Investment.

Topic 2: How To Install A Customer Friendly Appointment/Reservation System

• Learn the art of "Time Bucket Scheduling".
• Scheduling "M" work & "R" work with balance.
• Discover the power of shop "Preloading".
• How to have techs working when they arrive at work.
• Learn how to KNOW for sure when you are overloaded and underloaded.
• Learn how to keep you sanity - even while writing 20+ RO's per day.

Topic 3: How To Design Highly Profitable Service Menus - Special Focus On 96 & Newer Low Maintenance Cars

• You will learn how to use "Profit Structuring", the Key Ingredient to improved Service Menu gross profit.
• 1996 & newer cars don't have to mean low profits - learn how to make them winners.
• Learn to increase your Effective Labor Rate through the menu design process.
• Understand the details behind the Mini Max Menu Marketing System.
• Master value-added sales training for your Service Consultants.

Topic 4: How To Install Advanced Technician Up-Sell Systems And Techniques

• Discover how to install the powerful "FDCI" Tech Up-Sell System.
• Learn what to teach your Service Consultants so they can separate the upscale buyers from the non-buyers 95% of the time.
• Install a Step-by-Step Process to motivate your techs to find additional needed gravy work.
• Learn about Technician "Power of Inference" marketing.
• Learn how to pull your Techs out of the "Only Fix what is on the RO" syndrome with the FDCI Award Motivator Board.

Topic 5: The "Real World" Ins and Outs of Advanced Production Systems

• The structure of lateral support groups.
• Details on simple support groups.
• Both Vs. Teams.
• Know the pitfalls to avoid during Group Installs.
• Discover through Advanced Production Methods how to get the work out even when you are SLAMMED.
• Learn the 2 key elements of successful Group Leader Selection.

Topic 6: Design & Write Powerful, Results-Oriented Pay Plans For Service Writers and Technicians

• Master the art of paying for "Focused" Performance, not for quantity and forced cherry picking.
• Main Objective - Pay for the behaviors, you need to accomplish "YOUR" profit goals.
• Key Element - Believable and Achievable.
• Know how and when to go to Performance-Based Pay Plans.
• Discover why simple pay plans get (simple) limited results.

Topic 7: Introduction To ROAMS, The Most Effective Service Department Performance Measuring System Available Today

• Learn the ultimate service profit improvement technique - the "Individual RO Management Process".
• Discover how to use the technique to take your service department (and your people) to the "Next Level".
• See firsthand how and why personal performance-based goals are critical to employee retention.
• Guide and direct your staff based on their strengths and weaknesses using this powerful new tool.
• Gain new insight into the keys to success in Fixed Operations today: "If you can't measure it, you can't manage it"; therefore "Inspect what you expect daily", key word DAILY.
• Discover the power of "Left On The Table Calculations" and why your in-house computer system cannot give you the specific data for getting to the next profit level!!