A
SMALL SAMPLE OF TOPICS COVERED DURING YOUR ON-SITE KEEPS PROCESS
TRAINING
Topic
1: How To Install Advanced Effective Labor Rate Control/Management
Systems
- Learn
how and why to use the most advanced effective labor rate improvement
techniques available today.
- Learn
to avoid the five common mistakes when installing ELR Improvement
programs.
- Understand
the details of "Grid Pricing" and tap the hidden powers
of ELR Improvement.
- Gain
an in-depth knowledge of flat rate hour Frequency Utilization,
the newest technique for effective labor rate improvement.
- This
section will give you knowledge that will put you ahead of 90%
of the Service Managers in the country - no matter how successful
you are. This information alone will
pay for your TOTAL KEEPS Program - and it comes with a 110%
Guaranteed Return On Your Investment.
Topic
2: How To Install A Customer Friendly Appointment/Reservation System
- Learn the art of "Time Bucket Scheduling".
- Scheduling
"M" work & "R" work with balance.
- Discover
the power of shop "Preloading".
- How
to have techs working when they arrive at work.
- Learn
how to KNOW for sure when you are overloaded and underloaded.
- Learn
how to keep you sanity - even while writing 20+ RO's per day.
Topic
3: How To Design Highly Profitable Service Menus - Special Focus
On 96 & Newer Low Maintenance Cars
- You will learn how to use "Profit Structuring", the
Key Ingredient to improved Service Menu gross profit.
- 1996
& newer cars don't have to mean low profits - learn how to
make them winners.
- Learn
to increase your Effective Labor Rate through the menu design
process.
- Understand
the details behind the Mini Max Menu Marketing System.
- Master
value-added sales training for your Service Consultants.
Topic
4: How To Install Advanced Technician Up-Sell Systems And Techniques
- Discover
how to install the powerful "FDCI" Tech Up-Sell System.
- Learn
what to teach your Service Consultants so they can separate the
upscale buyers from the non-buyers 95% of the time.
- Install
a Step-by-Step Process to motivate your techs to find additional
needed gravy work.
- Learn
about Technician "Power of Inference" marketing.
- Learn
how to pull your Techs out of the "Only Fix what is on the
RO" syndrome with the FDCI Award Motivator Board.
Topic
5: The "Real World" Ins and Outs of Advanced Production
Systems
- The
structure of lateral support groups.
- Details
on simple support groups.
- Both
Vs. Teams.
- Know
the pitfalls to avoid during Group Installs.
- Discover
through Advanced Production Methods how to get the work out even
when you are SLAMMED.
- Learn
the 2 key elements of successful Group Leader Selection.
Topic
6: Design & Write Powerful, Results-Oriented Pay Plans For Service
Writers and Technicians
- Master
the art of paying for "Focused" Performance, not for
quantity and forced cherry picking.
- Main
Objective - Pay for the behaviors, you need to accomplish "YOUR"
profit goals.
- Key
Element - Believable and Achievable.
- Know how and when to go to Performance-Based Pay Plans.
- Discover
why simple pay plans get (simple) limited results.
Topic
7: Introduction To ROAMS, The Most Effective Service Department
Performance Measuring System Available Today
- Learn
the ultimate service profit improvement technique - the "Individual
RO Management Process".
- Discover
how to use the technique to take your service department (and
your people) to the "Next Level".
- See
firsthand how and why personal performance-based goals are critical
to employee retention.
- Guide
and direct your staff based on their strengths and weaknesses using this powerful new tool.
- Gain
new insight into the keys to success in Fixed Operations today:
"If you can't measure it, you can't manage it"; therefore
"Inspect what you expect daily", key word DAILY.
- Discover
the power of "Left On The Table Calculations" and why
your in-house computer system cannot give you the specific data
for getting to the next profit level!!
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