"The
key to its success was the training I got. It was the constant
communication that made it work. It made me a lot of money and
I got a Ph.D. in Fixed Operations! If only we had a process like
KEEPS for the front end."
- Billy Hobbs, General Manager for Hampton
Chevrolet
"The
major advantage to the KEEPS process is that it opens everyone's
thinking to the fact that potential business has not been rolling
out the side door. It's already here in the shop and it hasn't
been tapped. We've affected the increases in revenues, gross and
net, without any increase in the traffic coming through the door.
It's all from our existing customers - it's being more efficient
with what you have."
- Chuck Winner, General Manager for Hutchens
Chevrolet
"Today,
after four years, we're still using the KEEPS system and this
year Gross Profit will be +12% over last year, as it was the year
before and the year before that! It's the combination of great
personnel and a system that works. It's alive, it happens, it
works every day!"
- Mike Moran, Service Manager for Marine
Chevrolet
"The
KEEPS process brought organization to the Service Department!
KEEPS has a reference and a rule for every single question. It
helps me deal with all types of situations. This takes away all
the excuses if there's an anomaly. It makes my job so much easier;
there are no unanswered questions."
- Rusty Holcomb, Page Group
"It's
an incredible array of systems! The first month we turned as many
Flat Rate Hours the last 11 days as we did the first 21 days -
we doubled our performance. On top of that, customer frustration
was nil and we're charging more with no customer complaints."
- Thomas Payne, Sale Auto Mall, Cadillac,
Pontiac, GMC
TESTIMONIALS 
