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KEEPS
Corporation
3900 Barrett Drive
Suite 102
Raleigh, NC 27609
(800) 948-9377
KEEPS, Inc. All Rights Reserved. Website design by JADETIGER.COM
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Flat Rate Hour Per RO Average Fallacy
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Some
Customers
"Don't Get Sold Anything"
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Some
Customers
"Get Sold A Lot"
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Results
In:
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Results
In:
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- "Lack
of maintenance"
- Brand
loyalty erodes
- Major
repairs hit
- No
service loyalty to dealer
- therefore repairs go to competition
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- Perception
of high prices - now confirmed
- Starts
looking at competetion for service needs
- Only
considers dealer for complex problems
- Gravy
work goes to competition
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Lose
- Lose situation for dealer & customer
NOTE:
Flat rate hours per R.O. is one of the most misunderstood economic
indicators in fixed operations "TODAY."
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