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ROAMS and KEEPS
COMBINED ADVANTAGES
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This
program was designed over twelve years, developed by successful
Fixed Operations Managers, and tested for eight years in the field
in both large and small service departments. The result is a combined
program that has proven itself repeatedly successful across all
types of dealerships.
ROAMS
serves as your guidance system for identifying how large the profit
leaks are, who is causing them, and how to stop the leaks.
Manage
through Key Measurements
The
KEEPS process consists of over 52 of the best net profit improvement
techniques. Each technique serves as a "sealer" to stop
the profit leaks in your service department. Our underlying philosophy
is that you can only manage what you measure. The trick is measuring
the right data points that will feed up cohesively into management
goals.
How
do you measure your sales team?
The
combination of ROAMS/KEEPS dramatically improves your net profits
through detailed, daily analysis of your service department's
Customer Pay and Warranty repair orders. Most
dealerships are very detailed in their daily tracking of New and
Used car sales processes. They know that they must measure each
step of the sales process in order to create a more predictable
outcome.
Unfortunately,
that same level of tracking is not observed in the service and parts
department. The result is less predictable or varied outcomes for
gross and net profits. So what if you could measure each "Up"
in the service lane and qualitatively manage the sales process -
just like you do in the New & Used vehicle sales departments?
Enter ROAMS 
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DUAL FOCUS 